After last year's mess, it shocks me to see Saga still in business. I thought they burned enough bridges with all their customers to prevent them from ever having a thriving business again.
Will you support Saga again? Why or why not?
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mikemachonestly love the cuts and the colors every year, but i actually bought 2l bibs at amazing preseason prices but unfortunately they weren't actually that waterproof and I blew out the crotch not even 2/3rds through my season. granted i got a thicc ass and hit the bootpacks around jackson hole pretty hard, maybe shoulda gone 3L but either way was v dissapointed. If i were just park skiing out east or in the midwest mighta lasted longer but hard saying.
TOAST.Full price hell no
60-70% off price hell yea
That was also my mentality before last year tho so my opinion is unchanged.
mikemacwhat happened last year?
Chubz.their warehouse got "robbed" and they screwed a bunch of people out of outerwear last season. Very little communication with their customers, left a BUNCH of people in the dark till over the summer i think. Pretty wack move, i know shit happens but saga did not take care of it the way they should have, in my opinon
skeirmanDid they ever make any information available that confirmed they were robbed? Any sort of police or insurance documents? Or did they just say it happened and that was that?
WhacksonI knew someone who got kicked from the team because “there wasn’t enough women on the team”
Chubz.their warehouse got "robbed"
danbrownnot sure why this is in quotes, I personally saw the security footage, the blowtorched lock, raided shipping container, the posts selling stolen gear a year later and I can confirm that arrests were made. take off your tinfoil hat.
SaucerboyshaneStill got my stuff 3 weeks later and who cares i wasn’t skiing in June
skeirmanDid holes start to appear from the stitching coming out as you took it out of the package?
gfanuckaahttps://www.bbb.org/us/ut/salt-lake-cty/profile/online-shopping/saga-outerwear-1166-90024265/complaints
https://www.bbb.org/us/ut/salt-lake-cty/profile/online-shopping/saga-outerwear-1166-90024265
I like all the others was burned, no customer service, they took the $ and ran. Wish I saw these reviews before I placed my order...
gfanuckaaTake it however you want but all the saga bbb associated customer complaints were clearly not just made up for nothing clearly over a course of time ass well
IanAvery-LeafI still strongly stand by my point of fuck BBB/Yelp/etc.
AuschieI don’t really understand all of the poor durability comments. I’ve owned 4 saga jackets and 2 pants throughout the years and all have been awesome. Only my old fatigue pants have gave out and I had abused them. The monarch line is awesome, where else can you get a 3L jacket or bibs on sale for under $150? I just bought the empress jacket for my wife from last year.
The situation last year wasn’t great but it wasn’t their fault. I had thought people still got their gear, or in my case they gave me a gift code so I snagged a pair of mittens for cheap.
IanAvery-Leafthat's specifically why I started my reply with "separate from the Saga situation"
From what I skimmed on your links everything mentioned isn't new info and can be found in a variety of other places, including NS.... you mention regretting placing an order before reading BBB, is that seriously the first source you heard about any of the controversies surrounding Saga?
I still strongly stand by my point of fuck BBB/Yelp/etc.
mehregan15Just listened to a podcast with Yelp founder and CEO Jeremy Stoppelman. He's a badass that has stood up against big names countless times to keep things fair for businesses. So I disagree.
danbrownI briefly worked in management for a company in SLC that had a poor BBB rating as they previously did not have anyone monitoring open claims/complaints. I reached out to them and was assigned a direct BBB rep. The rep eventually ended up telling me that we could come to some sort of financial agreement to get the poor reviews wiped off the page. The figure ended up being too large for the decision makers at my company, but it just goes to show you that while the BBB can be a good barometer of a company's practices, their integrity is not exactly great and they're certainly not 100% honest and truthful.
mehregan15Just listened to a podcast with Yelp founder and CEO Jeremy Stoppelman. He's a badass that has stood up against big names countless times to keep things fair for businesses. So I disagree.
IanAvery-Leafthank you, this is the exact bullshit I'm referring to.
I'm not saying all those specific Saga reviews are untruthful, I'm saying the overall practices of BBB/related are so questionable that it's worth avoiding them altogether. Your last sentence sums that up quite well.
see Dan Browns reply above, Yelp does the same shady shit. I too listened to that How I Built This episode, and I guess we can agree to disagree
mehregan15Not the episode I listened to, it was a Masters of Scale podcast. In this day and age, I'd say Yelp is far from "shady" considering they could make millions more if they did not control the quality of reviews on their site. Just because it's a platform that Karen's use to vent about managers doesn't make it inherently bad.
IanAvery-Leafoh I assumed you meant How I Built This since that episode is recent, I'll check out Masters of Scale
but I was talking about @danbrown reply not @.nasty ... soccer moms/karens/venting is funny but not at all what we're talking about
.nastyYes I can read. Wasn’t trying to actually add pertinent info, just saying fuck Yelp in any regard.
IanAvery-Leafoh I assumed you meant How I Built This since that episode is recent, I'll check out Masters of Scale
but I was talking about @danbrown reply not @.nasty ... soccer moms/karens/venting is funny but not at all what we're talking about
mehregan15Yeah, BBB is shit, we agree, but Yelp doesn't do those things so...?
IanAvery-Leafthat's specifically why I started my reply with "separate from the Saga situation"
From what I skimmed on your links everything mentioned isn't new info and can be found in a variety of other places, including NS.... you mention regretting placing an order before reading BBB, is that seriously the first source you heard about any of the controversies surrounding Saga?
I still strongly stand by my point of fuck BBB/Yelp/etc.