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Revision Messed Up

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Jcamotts
Posts: 156 - Karma: 2,598
So, back in September I was looking around for a new pair of skis for this season. After hours of searching, someone recommended revision skis. They look sick so I got them for a sick deal during the pre-sale. There was only one slight issue, the skis ship date was "mid November" although that was kinda annoying I knew I wouldn't be skiing at all between now and that time. Fast foward almost 3 months and I still havent heard from them, so I sent them an email regarding the shipping. They said that they would contact me in the next week for an Update. They sent another email a few days later saying they ran into some issues during production. "Due to some quality inconsistencies, we made the decision to rebuild a good portion of our skis". At that time I was like "ok, well I would rather wait 2-3 more weeks for solid skis then get low-quality skis now". They also said they would send another email in about a week for a new ETA. I got the email this morning and they said the new shipping date would be THE FIRST WEEK OF JANUARY. Thats almost have way into the ski season. I'm disappointed because the skis looked so fun but theres no way im waiting that long.


But thats not all, they also gave me (and all other customers) a $100 coupon to there website. Sure I appreciate them going out of there way to do that because they definitely feel bad abut this whole situation, but $100 is not gonna keep me waiting around for another month and a half. So, what do you guys think. Are any of you guys in the same Boat as Me?
Could this issue possibly be the end of revision?
Nov 26 2016 10:17AM
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Obie.
Posts: 1741 - Karma: 3,646
Cole9Bull shit I've read this thread about how revision hasn't shipped skis and people are pissed and it is Messi g their reputation up


No shit. What'd you expect given the circumstances that it's now mid-winter & customers don't have their skis to ride.
Jan 28 2017 7:05AM
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Jibberino
Posts: 2089 - Karma: 1,346
Cole9Bull shit I've read this thread about how revision hasn't shipped skis and people are pissed and it is Messi g their reputation up


Yeah, you didn't read the thread.
Jan 28 2017 7:53AM
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profa_212
Posts: 8896 - Karma: 35,845
Cole9Bull shit I've read this thread about how revision hasn't shipped skis and people are pissed and it is Messi g their reputation up


Nah if you had read it you would have realized that it's not a problem due to too many orders. They had a bad bad of skis and then they haven't a shipped them 6 months after people bought them
Jan 28 2017 11:39AM
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GayWolf420
Posts: 37387 - Karma: 120,115
#revisiongate2017
Jan 28 2017 11:45AM
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Pizzaboiii
Posts: 41 - Karma: 113
Just got an email from Revision:

"We just started getting skis into the warehouse. We are truly sorry about the delay and will do everything we can to get there shipment out fast once we begin shipping. Your understanding and patience is greatly appreciated."

So it looks like we will be getting our skis :)
Jan 29 2017 1:08PM
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cobra_commander
Posts: 16909 - Karma: 4,686
PizzaboiiiSo it looks like we will be getting our skis :)


Lol...
Jan 29 2017 1:23PM
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gbola
Posts: 266 - Karma: 737
PizzaboiiiJust got an email from Revision:

"We just started getting skis into the warehouse. We are truly sorry about the delay and will do everything we can to get there shipment out fast once we begin shipping. Your understanding and patience is greatly appreciated."

So it looks like we will be getting our skis :)


did they send this to everyone who pre-ordered ? i didn't get an email
Jan 29 2017 5:14PM
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Session
Posts: 5379 - Karma: 22,171
Sweet, all the Midwest kids who have one month left in their season will be stoked. I say Midwest because honestly who marks out harder for shitty 2 and done skis companies than Midwest kids.
Jan 29 2017 5:19PM
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Pizzaboiii
Posts: 41 - Karma: 113
G-Boladid they send this to everyone who pre-ordered ? i didn't get an email


I sent them an email two weeks ago asking what was going on so they could've just been replying to that. I would've thought they would send something like that everyone tho
Jan 29 2017 9:10PM
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+choppachase+
Posts: 96 - Karma: 300
rcnyea but i can still wait and if they wont come then refund. i honestly think there's a possibility that they could go bancrupt and end up not paying their customers back. so im on the safe side if my money isn't directly in their hands


Ya I guess it's a matter of willingness to wait.. I was bummed after 3 months of no replys and no skis. I got fed up, got a refund from my bank that took 4 days then went to slopestyle in breck and copped a fresh pair of k2's.
Jan 29 2017 10:22PM
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Broy
Posts: 138 - Karma: 724
Has anyone actually gotten the coupon code for the $100 or nah?
Jan 30 2017 3:56PM
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avarda
Posts: 60 - Karma: 215
BroyHas anyone actually gotten the coupon code for the $100 or nah?


I would think that they would include the coupon in with the skis when they ship.... smart.
Jan 30 2017 5:05PM
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Session
Posts: 5379 - Karma: 22,171
avardaI would think that they would include the coupon in with the skis when they ship.... smart.


Everyone will be super stoked to rep a company that fucked them over.
Jan 30 2017 5:11PM
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snowfinder
Posts: 2873 - Karma: 34,165
Funny thing is you can get some skis companies next year gear now, and yet some kids are now "getting" these skis.
Jan 30 2017 5:12PM
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chase172
Posts: 3 - Karma: 9
Hey there. Just popping in to say the same shit has happened to me. Our stories are identical: pre-order discount on some Bodrum's, numerous emails etc. I ended up filing a fraud claim with the bank since I haven't heard from them apart from the automated emails. Super lame for everyone involved.
Jan 31 2017 4:42PM
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AngryGramps
Posts: 243 - Karma: 707
Just came here to say that my skis shipped today. not that anybody cares or wants to hear anything positive in this thread but we didn't get scammed. stoked to ride my blinks
Jan 31 2017 7:41PM
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Pizzaboiii
Posts: 41 - Karma: 113
angrygrampsJust came here to say that my skis shipped today. not that anybody cares or wants to hear anything positive in this thread but we didn't get scammed. stoked to ride my blinks


That's very good to hear!!! When did you order yours
Jan 31 2017 8:34PM
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AngryGramps
Posts: 243 - Karma: 707
PizzaboiiiThat's very good to hear!!! When did you order yours


during the presale
Jan 31 2017 8:38PM
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Kolbalt7
Posts: 55 - Karma: 74
I haven't gotten any updates since early January. just emailed them and got an automated reply that simply stated that they may or may not get back to me in 1-2 business days. I've tried really hard to be optimistic but seriously, fuck revision. also, I'm glad I get a $100 coupon to a website that's almost completely sold out. not that I'd want to wear their stuff anyways.
Jan 31 2017 10:53PM
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Level9Sports
Posts: 60 - Karma: 51
Hey Fellas,

This is absolutely devastating to read aside from Logan stepping it up and hooking up a few people so they can get back on the slopes. Following on his coattails, we're happy to offer at least something to help out more of our fellow shredders. It won't be as good as free skis but I think you'll be stoked non-the-less.

Go ahead and send us a PM and we're happy to work out heavy discounts for as many as we can that are affected by this situation. All you'll need is a proof of purchase from Revision and we shall go from there.

I'll be out of the office Wednesday and Thursday so expect a response at some point Friday. Thanks!
Jan 31 2017 11:15PM
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jbond3
Posts: 24 - Karma: 56
angrygrampsJust came here to say that my skis shipped today. not that anybody cares or wants to hear anything positive in this thread but we didn't get scammed. stoked to ride my blinks


How did you know that they shipped? Did they send you an email? I also pre-ordered a pair of blinks and I havent heard anything
Jan 31 2017 11:53PM
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AngryGramps
Posts: 243 - Karma: 707
jbond3How did you know that they shipped? Did they send you an email? I also pre-ordered a pair of blinks and I havent heard anything


yea i got an email, they're shipping by order date so i may have just ordered earlier than you
Feb 1 2017 1:04AM
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ShimsPurred
Posts: 32 - Karma: -50
Level9SportsHey Fellas,

This is absolutely devastating to read aside from Logan stepping it up and hooking up a few people so they can get back on the slopes. Following on his coattails, we're happy to offer at least something to help out more of our fellow shredders. It won't be as good as free skis but I think you'll be stoked non-the-less.

Go ahead and send us a PM and we're happy to work out heavy discounts for as many as we can that are affected by this situation. All you'll need is a proof of purchase from Revision and we shall go from there.

I'll be out of the office Wednesday and Thursday so expect a response at some point Friday. Thanks!


legend!
Feb 1 2017 4:03AM
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a_burger
Posts: 5235 - Karma: 20,715
angrygrampsyea i got an email, they're shipping by order date so i may have just ordered earlier than you


When did u order/what's your order number? I ordered the first day and haven't heard anything
Feb 1 2017 8:50AM
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tdollo
Posts: 3770 - Karma: 18,538
a_burgerWhen did u order/what's your order number? I ordered the first day and haven't heard anything


Yea I ordered on August 23rd and haven't heard a thing. I'm not expecting the skis anyways haha so whatever
Feb 1 2017 10:25AM
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Session
Posts: 5379 - Karma: 22,171
Level9SportsHey Fellas,

This is absolutely devastating to read aside from Logan stepping it up and hooking up a few people so they can get back on the slopes. Following on his coattails, we're happy to offer at least something to help out more of our fellow shredders. It won't be as good as free skis but I think you'll be stoked non-the-less.

Go ahead and send us a PM and we're happy to work out heavy discounts for as many as we can that are affected by this situation. All you'll need is a proof of purchase from Revision and we shall go from there.

I'll be out of the office Wednesday and Thursday so expect a response at some point Friday. Thanks!


Level 9 is legit as shit already. Always serving up good deals.

Good on the industry for picking up the shit show that is Revision.

The Revision folks that are watching, and you can bet they are, those people should be fucking ashamed.

Someone needs a good smack in the mouth.
Feb 1 2017 10:37AM
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loganimlach
Posts: 5132 - Karma: 14,054
a_burgerWhen did u order/what's your order number? I ordered the first day and haven't heard anything


At this point I'm not trying to drop the "I'm not trying to be mean" bullshit. Every single employee at Revision should be completely fucking embarrassed. I have the utmost respect for almost everyone who runs a ski company, there's no money in it so it's a labor of love. And I'm sure this manufacturing issue was out of your hands. But to have such a complete lack of care or attention to updating people who gave YOU their money is completely fucking inexcusable. I'm happy kids are getting their skis, but for fucks sake, take 30 fucking minutes and send an email to everyone who preordered.
Feb 1 2017 10:59AM
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Jesse.White
Posts: 450 - Karma: 754
Revision is Joe Buck of the ski industry.
Feb 1 2017 11:11AM
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Jibberino
Posts: 2089 - Karma: 1,346
angrygrampsbut we didn't get scammed.


That is certainly up for debate.
Feb 1 2017 2:20PM
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Dsnoop
Posts: 5 - Karma: 23
Ordered 6 months ago today (August 1st) and haven't gotten the "hey we got your f***in blinks being shipped to your f***in house" email. When did the pre-sale start anyway?
Feb 1 2017 4:34PM
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AngryGramps
Posts: 243 - Karma: 707
JibberinoThat is certainly up for debate.


just stoked I'm getting skis man.

your also right in saying that it is up for debate. the damn skis missed half my season. i guess what i shouldve said is that i am getting my skis so to anybody who's waiting to hear something positive out of this thread, your likely going to get a set of skis as well because nobody would go through the effort of sending out a single set of skis if this legitimately was a take the money and run scam. so thanks for clarifying that.
Feb 1 2017 4:54PM
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avarda
Posts: 60 - Karma: 215
I woke up this morning to see that I had an email from Revision in my inbox. Tbh I was stoked because of reading that at least one person had received an email re; shipping of their skis.

The email was as follows: "Hi Anthony,
Hope your having a fun week!
Cheers,
Your friends at Revision Skis."

You have got to be kidding me.... so the 'revision team' has time to send out marketing material YET cant even give people an update on where the skis that they have already paid money for are at!!! What a joke this is. Cannot believe they would send a slap in the face like this (actually, after the last few months I can believe it).
Feb 1 2017 5:15PM
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Mingg
Posts: 13977 - Karma: 49,303
avardaI woke up this morning to see that I had an email from Revision in my inbox. Tbh I was stoked because of reading that at least one person had received an email re; shipping of their skis.

The email was as follows: "Hi Anthony,
Hope your having a fun week!
Cheers,
Your friends at Revision Skis."

You have got to be kidding me.... so the 'revision team' has time to send out marketing material YET cant even give people an update on where the skis that they have already paid money for are at!!! What a joke this is. Cannot believe they would send a slap in the face like this (actually, after the last few months I can believe it).


hahahahahahahahahaha


Not the type of communication people are looking from Revison. hahaha. Oh my god that is so fucking bad haha.
Feb 1 2017 5:20PM
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SofaKingSick
Posts: 9292 - Karma: 60,974
JibberinoThat is certainly up for debate.


avardaI woke up this morning to see that I had an email from Revision in my inbox. Tbh I was stoked because of reading that at least one person had received an email re; shipping of their skis.

The email was as follows: "Hi Anthony,
Hope your having a fun week!
Cheers,
Your friends at Revision Skis."

You have got to be kidding me.... so the 'revision team' has time to send out marketing material YET cant even give people an update on where the skis that they have already paid money for are at!!! What a joke this is. Cannot believe they would send a slap in the face like this (actually, after the last few months I can believe it).


okay let's not let our emotions blot out our common sense here guys


it's not a scam in the true sense of the word. very bad business practices and total lack of communication, yeah. scam is an informal word for fraud, trick, stuff like that

the email was almost certainly an automated one, or at least written by someone completely disconnected from the sourcing problem side of things. you really think some dude at the company ignored the other emails and wrote that one as a one-off? come on...use your head

i know this is a big ordeal and i feel really bad for a lot of you without skis and no communication from the company...it's a joke...but some of you are treating this like chicks watch reality tv, hungrily gobbling up the drama and delighting in every new day and week with no delivered skis because it gets your drama bone going
Feb 1 2017 5:45PM
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skitheleast
Posts: 105 - Karma: 142
SofaKingSicksome of you are treating this like chicks watch reality tv, hungrily gobbling up the drama and delighting in every new day and week with no delivered skis because it gets your drama bone going


Well how else are they gonna spend the time that was supposed to be spent skiing?They need something to do since they don't have skis.
Feb 1 2017 5:51PM
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Session
Posts: 5379 - Karma: 22,171
SofaKingSickokay let's not let our emotions blot out our common sense here guys


it's not a scam in the true sense of the word. very bad business practices and total lack of communication, yeah. scam is an informal word for fraud, trick, stuff like that

the email was almost certainly an automated one, or at least written by someone completely disconnected from the sourcing problem side of things. you really think some dude at the company ignored the other emails and wrote that one as a one-off? come on...use your head

i know this is a big ordeal and i feel really bad for a lot of you without skis and no communication from the company...it's a joke...but some of you are treating this like chicks watch reality tv, hungrily gobbling up the drama and delighting in every new day and week with no delivered skis because it gets your drama bone going


You think that Revision is of the size that there is someone disconnected from the sourcing problem? Are you fucking kidding me? The "company" is likely less than 5 people. Don't be so obtuse.
Feb 1 2017 5:53PM
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hoodwinkh
Posts: 18 - Karma: 25
Signing up and posting just to add my small bit of timbre to the already burning pile, hoping beyond hope it applies some pressure to them. Their conduct and attitude towards their customers is pretty disgraceful from what all these reports are tallying up to, I think logan's stance is pretty appropriate.

Ordered some Blinks against my better judgement around Jan 18th and sent out a few emails asking about shipping dates. 3 emails later and not any response from them at all, despite the money going through. No idea when I should expect them, or if they even have the models manufactured at all.

Hoping given the last few responses I might see them in the next few weeks, and also that the few reports of durability issues are overblown. Then again, I'm in France at the moment so who knows. Really interested by the skis shame I now just feel so hollow and deflated.

Oh man...
Feb 2 2017 6:03AM
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tdollo
Posts: 3770 - Karma: 18,538
RIP Revision Skis
Feb 2 2017 7:41AM
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Obie.
Posts: 1741 - Karma: 3,646
hoodwinkh.

Ordered some Blinks against my better judgement around Jan 18th and sent out a few emails asking about shipping dates. 3 emails later and not any response from them at all.

Oh man...


Honestly don't even feel bad for you... what were you thinking
Feb 2 2017 9:18AM
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cobra_commander
Posts: 16909 - Karma: 4,686
Has anyone not filed a fraud complaint with their bank/cc company?

If so you should.
Feb 2 2017 1:29PM
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SofaKingSick
Posts: 9292 - Karma: 60,974
skitheleastWell how else are they gonna spend the time that was supposed to be spent skiing?They need something to do since they don't have skis.


ha yeah but i was more referring to the people in the thread who arent even waiting customers

great username by the way

SessionYou think that Revision is of the size that there is someone disconnected from the sourcing problem? Are you fucking kidding me? The "company" is likely less than 5 people. Don't be so obtuse.


id think/hope it's an automated thing then. if someone really sat down and wrote that email rather than an update thatd be insane hahah
Feb 2 2017 1:33PM
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AngryGramps
Posts: 243 - Karma: 707
cobra_commanderHas anyone not filed a fraud complaint with their bank/cc company?

If so you should.


I'm pretty glad I didn't.
Feb 2 2017 1:43PM
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cobra_commander
Posts: 16909 - Karma: 4,686
angrygrampsI'm pretty glad I didn't.


Did you take your revisions to the hill today?
Feb 2 2017 1:45PM
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AngryGramps
Posts: 243 - Karma: 707
cobra_commanderDid you take your revisions to the hill today?


yep. not the ones i ordered but the set i got off warranty last year after they replaced the set that fell off my car because i didn't close the box. absolutely no reason they had to replace them but they did.

you can bet your last dollar i will take the new set up in two days when they're arriving.

I'm glad I'm going to get the skis i wanted. I'm glad i don't have to deal with the bank calling me and telling me the fraud charge i filed isn't actually fraud and that they're now taking back all the money i just spend on another set of skis. I'm glad most of all i can finally ignore this damn thread.

The way they handled this sucks. their customer service through this has be abysmal and people have the right to be pissed. the fraud charge might be the best option for some people, but I'm not one of those people and I'm stoked to ride on my skis. if your not stoked on my skis, whatever because they're my skis and you never have to ride them.
Feb 2 2017 2:26PM
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sbarlett
Posts: 882 - Karma: 4,255
If they would've just communicated with customers a couple times during this whole ordeal I think they would have been able to come out of this season at least somewhat still standing. These dudes basically chose to throw away their company because they didn't want to send emails out lol. beyond retarded
Feb 2 2017 3:25PM
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hoodwinkh
Posts: 18 - Karma: 25
angrygrampsyep. not the ones i ordered but the set i got off warranty last year after they replaced the set that fell off my car because i didn't close the box. absolutely no reason they had to replace them but they did.

you can bet your last dollar i will take the new set up in two days when they're arriving.

I'm glad I'm going to get the skis i wanted. I'm glad i don't have to deal with the bank calling me and telling me the fraud charge i filed isn't actually fraud and that they're now taking back all the money i just spend on another set of skis. I'm glad most of all i can finally ignore this damn thread.

The way they handled this sucks. their customer service through this has be abysmal and people have the right to be pissed. the fraud charge might be the best option for some people, but I'm not one of those people and I'm stoked to ride on my skis. if your not stoked on my skis, whatever because they're my skis and you never have to ride them.


Mmm, so I'm probably with you. All in all, I'd rather get the skis, that's where my priorities lie with this entire enterprise of buying skis after all. Do they deserve a mass evaporation of orders from fraud complaints? Absolutely, but I'm not going to, what's the phrase, bite my nose off to spite my face. We all wanted the skis or we wouldn't be here, and I think they've gotten the backlash they deserve (maybe they deserve a bit more ;) ).

@The earlier dude: I was thinking 'I feel like this is a bad idea but I can't believe it can get any worse, at least I'll *eventually* get the skis.' It was a gamble, of course, even though I didn't know then what I know now :).

Update: I got the following email after emailing them for a fourth time:

'Hello Oliver,

Our apologies for any delay you have experienced in the shipping of your ski order. We have begun receiving skis into our warehouse for inspection and fulfillment. Upon completion of inspection, we will begin shipping skis according to the model, size, and order date. We will update you as to the progress of your order via adding notes to your order.

Sincerely,

Edward
Revision Skis'

A little bit lacking in humanity but there's a half-baked apology in there. Might have to reply back to Edward and tell him myself. Perhaps they really are trying to plough through the swamp of shit that's now ebbing around them. Plough to me you fucks, plough to me with those beautiful skis and a voucher or two.
Feb 2 2017 5:45PM
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turnt_table
Posts: 56 - Karma: 88
hoodwinkhMmm, so I'm probably with you. All in all, I'd rather get the skis, that's where my priorities lie with this entire enterprise of buying skis after all. Do they deserve a mass evaporation of orders from fraud complaints? Absolutely, but I'm not going to, what's the phrase, bite my nose off to spite my face. We all wanted the skis or we wouldn't be here, and I think they've gotten the backlash they deserve (maybe they deserve a bit more ;) ).

@The earlier dude: I was thinking 'I feel like this is a bad idea but I can't believe it can get any worse, at least I'll *eventually* get the skis.' It was a gamble, of course, even though I didn't know then what I know now :).

Update: I got the following email after emailing them for a fourth time:

'Hello Oliver,

Our apologies for any delay you have experienced in the shipping of your ski order. We have begun receiving skis into our warehouse for inspection and fulfillment. Upon completion of inspection, we will begin shipping skis according to the model, size, and order date. We will update you as to the progress of your order via adding notes to your order.

Sincerely,

Edward
Revision Skis'

A little bit lacking in humanity but there's a half-baked apology in there. Might have to reply back to Edward and tell him myself. Perhaps they really are trying to plough through the swamp of shit that's now ebbing around them. Plough to me you fucks, plough to me with those beautiful skis and a voucher or two.



I got the same email today and didn't realize it was some sort of mass email and not a reply to me since I emailed them yesterday asking where the skis at.

Also, I can confirm that some skis are starting to ship as of 2/1/17.
Feb 2 2017 6:15PM
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nottyham4
Posts: 13 - Karma: 32
turnt_tableI got the same email today and didn't realize it was some sort of mass email and not a reply to me since I emailed them yesterday asking where the skis at.

Also, I can confirm that some skis are starting to ship as of 2/1/17.


What is Ed's email so I can ask for an update cause I haven't heard shit?
Feb 2 2017 7:12PM
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Jibberino
Posts: 2089 - Karma: 1,346
SofaKingSickokay let's not let our emotions blot out our common sense here guys


it's not a scam in the true sense of the word. very bad business practices and total lack of communication, yeah. scam is an informal word for fraud, trick, stuff like that

the email was almost certainly an automated one, or at least written by someone completely disconnected from the sourcing problem side of things. you really think some dude at the company ignored the other emails and wrote that one as a one-off? come on...use your head

i know this is a big ordeal and i feel really bad for a lot of you without skis and no communication from the company...it's a joke...but some of you are treating this like chicks watch reality tv, hungrily gobbling up the drama and delighting in every new day and week with no delivered skis because it gets your drama bone going


So it's not a scam if you pay for something and you don't get it? Gotcha.
Nothing you can say or do will change the fact that Revision has borderline scammed these people. And like someone said "someone disconnected from the sourcing problem" dude, really? You must also realise that at this point this is well beyond a sourcing problem.
Feb 3 2017 4:04AM
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SofaKingSick
Posts: 9292 - Karma: 60,974
JibberinoSo it's not a scam if you pay for something and you don't get it? Gotcha.
Nothing you can say or do will change the fact that Revision has borderline scammed these people. And like someone said "someone disconnected from the sourcing problem" dude, really? You must also realise that at this point this is well beyond a sourcing problem.


it's a terribly-handled business ordeal, not a scam. you don't need to call it something it's not.

and i said *if it wasn't a mass/automated email* (which it clearly was) then maybe it was from someone disconnected from the sourcing problem. my point was clearly that some dude didn't sit down at the computer and write that individually to people rather than addressing the problem. and i never said it was just a sourcing problem

the customers have very legitimate gripes in this thread, you don't have to say shit that isn't true to make your point
Feb 3 2017 10:17AM
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