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Revision Messed Up

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Jcamotts
Posts: 156 - Karma: 2,598
So, back in September I was looking around for a new pair of skis for this season. After hours of searching, someone recommended revision skis. They look sick so I got them for a sick deal during the pre-sale. There was only one slight issue, the skis ship date was "mid November" although that was kinda annoying I knew I wouldn't be skiing at all between now and that time. Fast foward almost 3 months and I still havent heard from them, so I sent them an email regarding the shipping. They said that they would contact me in the next week for an Update. They sent another email a few days later saying they ran into some issues during production. "Due to some quality inconsistencies, we made the decision to rebuild a good portion of our skis". At that time I was like "ok, well I would rather wait 2-3 more weeks for solid skis then get low-quality skis now". They also said they would send another email in about a week for a new ETA. I got the email this morning and they said the new shipping date would be THE FIRST WEEK OF JANUARY. Thats almost have way into the ski season. I'm disappointed because the skis looked so fun but theres no way im waiting that long.


But thats not all, they also gave me (and all other customers) a $100 coupon to there website. Sure I appreciate them going out of there way to do that because they definitely feel bad abut this whole situation, but $100 is not gonna keep me waiting around for another month and a half. So, what do you guys think. Are any of you guys in the same Boat as Me?
Could this issue possibly be the end of revision?
Nov 26 2016 10:17AM
3105 745
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Park_Ranger
Posts: 3825 - Karma: 8,635
Staticlooks like that is just a mail box at a shipping store. Kind of odd that the 2 owners reside in Michigan, but they have a Colorado mailing address. Through some digging I found another "Bill" involved with the company, I think this is his house in Littleton,

Photo Removed.


probably a bunch of skis in there....


Interesting. That is the address that they have listed with the Better Business Bureau.

**This post was edited on Jan 24th 2017 at 1:32:10pm
Jan 24 2017 12:21PM
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Swandog7
Posts: 4955 - Karma: 9,021
For the $100 coupon, do you also have pre-order the clothing and wait till next season or does that actually show up?
Jan 24 2017 1:17PM
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iggyskier
Posts: 10447 - Karma: 10,018
I understand there are a lot of frustrated people right now, but please refrain from posting personal information. That has always been a hard line on here. I hope everyone gets some resolution soon.
Jan 24 2017 1:40PM
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ShimsPurred
Posts: 32 - Karma: -50
anyone know if they are actually bankrupt got any proper info about them? gone quiet on every media platform
Jan 24 2017 4:19PM
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gnarballsianm
Posts: 621 - Karma: 703
JibberinoI have a hard time believing that a 10 ft drop straight to a rock wouldn't demolish pretty much any ski.


Lol yuppp, skis aren't invinvincible people
Jan 24 2017 4:40PM
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Shoey-Ski
Posts: 1649 - Karma: 6,190
gnarballsianmLol yuppp, skis aren't invinvincible people


You must be new here, of a nuke would hit the On3p factory all of their skis would still be there
Jan 24 2017 6:44PM
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iggyskier
Posts: 10447 - Karma: 10,018
Shoey-SkiYou must be new here, of a nuke would hit the On3p factory all of their skis would still be there


I'm sure Trump will test this theory out soon.
Jan 24 2017 6:47PM
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Lonely
Posts: 6741 - Karma: 61,665
Shoey-SkiYou must be new here, of a nuke would hit the On3p factory all of their skis would still be there


Worthy addition to my signatures
Jan 24 2017 7:13PM
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AngryGramps
Posts: 243 - Karma: 707
Park_Ranger8601 W. Cross Dr. F5 #145
Littleton, CO 80123


this is the warehouse address.
Jan 24 2017 8:19PM
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sbarlett
Posts: 882 - Karma: 4,255
So are we sure that this is just a really fucking long delay with horrible communication from revision, or is there a possibility they are filing for bankruptcy and we should try to get our money back? I wanna ride these skis, but don't wanna get scammed or anything sketch
Jan 24 2017 11:20PM
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cobra_commander
Posts: 16909 - Karma: 4,686
ttelrabor is there a possibility they are filing for bankruptcy and we should try to get our money back? I wanna ride these skis, but don't wanna get scammed or anything sketch


If they did ship in early January like they said they would they must have been on the pony express or bike messenger.

Or you're never gonna get them.
Jan 24 2017 11:52PM
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kung_powpow
Posts: 1990 - Karma: 3,671
Park_Ranger8601 W. Cross Dr. F5 #145
Littleton, CO 80123


Pretty sure that's just a Pakmail. I bought my boots from the Christy Sports in that strip center and there's definitely no Revision office/warehouse
Jan 25 2017 12:00AM
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Trefin
Posts: 113 - Karma: 257
ShimsPurredanyone know if they are actually bankrupt got any proper info about them? gone quiet on every media platform


I tried searching the founders names and the business, nothing came up. I'm not a legal expert so I may not be using the system correctly. Everything came up as no result. It looks like they are just the worst communicators alive or haven't gotten around to filing yet.

Good luck to whoever bought skis from them, I feel for you.
Jan 25 2017 12:29PM
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Mowen
Posts: 13 - Karma: 67
After countless emails and attempts to call them. They finally issued me a refund on my preordered skis. This was about a month ago so I'm not sure what their current standing is on orders. Best of luck to everyone, I feel like I was lucky to get my money back.
Jan 25 2017 2:37PM
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nottyham4
Posts: 13 - Karma: 32
This would be a really well done scam considering a ton of publications have endorsed them including Newschoolers, Freeskier, etc. Starting to lose faith.

I hope they have read this thread and realize that this is about the time everyone is going to hop off and get their refunds. It's time to stop dicking around if they expect to stay afloat any longer than next week.

The fact that customers haven't received any news since early January about the skis being "en route" is bullshit. I received a response that said I would get updated news within the next day. Been about a week and a half since, and no such luck. Just cause shit hits the fan doesn't mean you go into a turtle shell and deflect any customer inquiries. I've never been this fed up with how a company handles their business. Stop keeping everyone in the dark or buck the fuck up and issue everyone refunds yourself if you aren't going to deliver on your side. We all delivered on our side, so mediate this situation or deliver the skis.
Jan 25 2017 2:58PM
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Pizzaboiii
Posts: 41 - Karma: 113
So I ordered mine in September, what should I do? The skis I'm riding right now are basically already in half but I really want to ride these.
Jan 25 2017 3:21PM
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ShimsPurred
Posts: 32 - Karma: -50
Just received a reply from them saying sorry for the communication delay and that they were just getting skis into their warehouse, so they will be shipped soon apparently.
Jan 26 2017 5:03AM
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snowfinder
Posts: 2873 - Karma: 34,165
ShimsPurredJust received a reply from them saying sorry for the communication delay and that they were just getting skis into their warehouse, so they will be shipped soon apparently.


This made me laugh
Jan 26 2017 9:11AM
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Shoey-Ski
Posts: 1649 - Karma: 6,190
ShimsPurredJust received a reply from them saying sorry for the communication delay and that they were just getting skis into their warehouse, so they will be shipped soon apparently.


snowfinderThis made me laugh

Honestly this email would make me happy if I was one of the ones who ordered, you guys are complaining about a lack of communication, well they are communicating and that's still not enough, yes for sure there is 100000 ways they could've handled this better but I think everyone should be greatful they are actually going to get their skis and didn't just get scammed
Jan 26 2017 10:08AM
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ShimsPurred
Posts: 32 - Karma: -50
Shoey-SkiHonestly this email would make me happy if I was one of the ones who ordered, you guys are complaining about a lack of communication, well they are communicating and that's still not enough, yes for sure there is 100000 ways they could've handled this better but I think everyone should be greatful they are actually going to get their skis and didn't just get scammed


Nah mate people should be pissed off its really bd customer service not replying to our emails and saying wrong shipping dates.
I had to email them 5 times to get a reply weeks later, we shouldn't just be grateful for just receiving our skis (I've missed basically my whole season now because of it).
you sound like a hillary supporter
Jan 26 2017 10:30AM
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Jibberino
Posts: 2089 - Karma: 1,346
Shoey-SkiHonestly this email would make me happy if I was one of the ones who ordered, you guys are complaining about a lack of communication, well they are communicating and that's still not enough, yes for sure there is 100000 ways they could've handled this better but I think everyone should be greatful they are actually going to get their skis and didn't just get scammed


Surely you're joking?
Jan 26 2017 10:48AM
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Randy_Quench
Posts: 5447 - Karma: 4,343
Shoey-Skiyou guys are complaining about a lack of communication, well they are communicating and that's still not enough


Dude.. one email to a single customer with little to no useful information doesn't make up for months of sheer lack of communication.

I work as an account manager for a tech company and if my work practices even remotely resembled Revision's customer service our company would lose customers and I would be canned in a heartbeat.
Jan 26 2017 11:11AM
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rcn
Posts: 53 - Karma: 80
this sucks for every customer

i'm happy that i ordered them trough their european reseller so if they don't end up shipping and go bankrupt i can still get my money from their reseller
Jan 26 2017 11:55AM
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+choppachase+
Posts: 96 - Karma: 300
rcnthis sucks for every customer

i'm happy that i ordered them trough their european reseller so if they don't end up shipping and go bankrupt i can still get my money from their reseller


bruh.. who gives the reseller the skis, the seller lol.
Jan 26 2017 12:01PM
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oneill_sean
Posts: 77 - Karma: 104
And thats what happens when you build your skis in China
Jan 26 2017 12:31PM
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ShimsPurred
Posts: 32 - Karma: -50
reviboyz instagram name change to team.scandi

could be a sign of things to come
Jan 26 2017 12:51PM
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Shoey-Ski
Posts: 1649 - Karma: 6,190
ShimsPurredNah mate people should be pissed off its really bd customer service not replying to our emails and saying wrong shipping dates.
I had to email them 5 times to get a reply weeks later, we shouldn't just be grateful for just receiving our skis (I've missed basically my whole season now because of it).
you sound like a hillary supporter


JibberinoSurely you're joking?


Like I said above not having good customer communication is horrible, it's not a way to run a company, however everyone is freaking out over not having skis, this is the first evidence in a while that you may actually get them
Jan 26 2017 1:22PM
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Jibberino
Posts: 2089 - Karma: 1,346
Shoey-SkiLike I said above not having good customer communication is horrible, it's not a way to run a company, however everyone is freaking out over not having skis, this is the first evidence in a while that you may actually get them


I still can't believe that you're being serious?

So they should be happy with that? So next time you buy something online, you'll be happy with a 2 month delay on shipping (even though you would need said thing ASAP) and having no communication what so ever with the company for most of this time? I feel like that would be setting a pretty low standard for online shopping.
Jan 26 2017 3:55PM
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VISHNU
Posts: 600 - Karma: 22,213
Next time, get some V's so Dylan Manley can buy a carton of cigs and chicken wings, you'll be glad you did I promise.

Hope everyone gets their skis, on a real note. Fleecing the kids that support you is embarassing and shameful, and exactly what an already shrinking industry doesn't need.
Jan 26 2017 3:58PM
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Randy_Quench
Posts: 5447 - Karma: 4,343
VISHNUNext time, get some V's


Gladly. Just make sure to press enough skis next season that you don't sell out before December! That shit flew off the shelves.
Jan 26 2017 4:05PM
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Obie.
Posts: 1741 - Karma: 3,646
Randy_QuenchGladly. Just make sure to press enough skis next season that you don't sell out before December! That shit flew off the shelves.


Thissss. I completely understand for a company in it's first couple runs but some V's would be my next purchase if there were any left in stock.
Jan 26 2017 6:30PM
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avarda
Posts: 60 - Karma: 215
Like everyone else, i purchased my skis back in August. I'm from Australia however so I would expect a bit of shipping lag, but i just wanted to confirm if anyone in America has received their skis yet?

At this point i'm not too concerned with the delay, I will just be happy if I actually get my skis....

Note: I was planing to go on a north america ski holiday in Jan/Feb but was really relying on my skis to get here (which i expected would have been November as advertised) before fully committing.
Jan 26 2017 6:52PM
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Pizzaboiii
Posts: 41 - Karma: 113
avardaLike everyone else, i purchased my skis back in August. I'm from Australia however so I would expect a bit of shipping lag, but i just wanted to confirm if anyone in America has received their skis yet?

At this point i'm not too concerned with the delay, I will just be happy if I actually get my skis....

Note: I was planing to go on a north america ski holiday in Jan/Feb but was really relying on my skis to get here (which i expected would have been November as advertised) before fully committing.


I'm pretty sure no one who pre ordered these skis has received them yet. I'm still waiting for mine
Jan 26 2017 8:14PM
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VISHNU
Posts: 600 - Karma: 22,213
Obie.Thissss. I completely understand for a company in it's first couple runs but some V's would be my next purchase if there were any left in stock.


SOON
Jan 26 2017 10:12PM
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Young_patty
Posts: 3280 - Karma: 37,925
VISHNUSOON


Just wondering but have you guys ever wonders about making a wider ski?
Jan 26 2017 11:00PM
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ShimsPurred
Posts: 32 - Karma: -50
VISHNUNext time, get some V's so Dylan Manley can buy a carton of cigs and chicken wings, you'll be glad you did I promise.

Hope everyone gets their skis, on a real note. Fleecing the kids that support you is embarassing and shameful, and exactly what an already shrinking industry doesn't need.


vishnu knows his shit
Jan 27 2017 5:07AM
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VISHNU
Posts: 600 - Karma: 22,213
Young_pattyJust wondering but have you guys ever wonders about making a wider ski?


All in good time my friend
Jan 27 2017 5:22AM
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rcn
Posts: 53 - Karma: 80
+choppachase+bruh.. who gives the reseller the skis, the seller lol.


yea but i can still wait and if they wont come then refund. i honestly think there's a possibility that they could go bancrupt and end up not paying their customers back. so im on the safe side if my money isn't directly in their hands
Jan 27 2017 2:21PM
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Cole9
Posts: 339 - Karma: 741
rcnyea but i can still wait and if they wont come then refund. i honestly think there's a possibility that they could go bancrupt and end up not paying their customers back. so im on the safe side if my money isn't directly in their hands


I doubt that they're filing for bankruptcy because their company is starting to become well known. It's a sham they're ruining their reputation by lack of communication
Jan 27 2017 3:00PM
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hemlockjibber8
Posts: 5977 - Karma: 3,544
Cole9I doubt that they're filing for bankruptcy because their company is starting to become well known. It's a sham they're ruining their reputation by lack of communication




Being well known doesn't prevent you from going bankrupt.
Jan 27 2017 6:05PM
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Cole9
Posts: 339 - Karma: 741
hemlockjibber8Being well known doesn't prevent you from going bankrupt.


I know that but the company has gotten more orders then ever hints why they most likely can't fill them in decent time.
Jan 27 2017 6:35PM
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HuckNorris44
Posts: 1025 - Karma: 2,393
Good Example of how Revision Should have handled this situation:
I pre-ordered some things from Virtika around labor day. Mid December or so, one of my items still had not yet arrived. David Lesh personally called and left me a message, as well, they sent me two emails telling me why the items were late. (also a logistics issue with manufacturer) They offered to get me something else to compensate if I did not want to wait. Now that is how you do great customer service and build a following of loyal customers.
Jan 27 2017 7:31PM
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profa_212
Posts: 8896 - Karma: 35,845
Cole9I know that but the company has gotten more orders then ever hints why they most likely can't fill them in decent time.


you didnt read the thread
Jan 27 2017 9:48PM
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BigBobo
Posts: 121 - Karma: 80
i saw some kid on revisions today, they were much wider than i thought they would be
Jan 27 2017 10:43PM
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DoNothingClub
Posts: 22 - Karma: 201
I am just wondering if anyone has received a response to any emails since January 6th.. I've gotten one email adding a note to my order saying the skis would be shipped when they received them in the shop.
Jan 28 2017 12:07AM
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Cole9
Posts: 339 - Karma: 741
Profahoben_212you didnt read the thread


Bull shit I've read this thread about how revision hasn't shipped skis and people are pissed and it is Messi g their reputation up
Jan 28 2017 12:20AM
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skitheleast
Posts: 105 - Karma: 142
Cole9Bull shit I've read this thread about how revision hasn't shipped skis and people are pissed and it is Messi g their reputation up


I think your missing the point though. Yes, people are mad that the skis haven't shipped, but the main reason people are pissed is because Revision has pretty much shutdown all communication. Instagram hasn't been active in 3 weeks and almost no emails have been answered. The apparent owners have cut pretty much all ties to the company. I understand that they may have not expected all the sales, but they should be open about what's happening. That's why there reputation is in the drain.
Jan 28 2017 3:42AM
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ShimsPurred
Posts: 32 - Karma: -50
DoNothingClubI am just wondering if anyone has received a response to any emails since January 6th.. I've gotten one email adding a note to my order saying the skis would be shipped when they received them in the shop.


Yep read up the post, i received one a few days ago
Jan 28 2017 4:17AM
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ShimsPurred
Posts: 32 - Karma: -50
DoNothingClubI am just wondering if anyone has received a response to any emails since January 6th.. I've gotten one email adding a note to my order saying the skis would be shipped when they received them in the shop.


read up i did a few years ago
Jan 28 2017 4:19AM
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