Replying to Level 1 help create a Christmas miracle!

Happy holidays Newschoolers.

Hope the times have been good and the snow even better, So to make a long story short my girlfriend recently purchased a bunch of merchandise off of level 1's website to get me for Christmas. However the packages got lost in the mail and never came, she has tried to get a hold of the people at level 1 but they haven't got back to her sense. To say she is bummed is a complete understatement, i explained to her i was fine and i really didn't need a present but she insisted they were the perfect gifts and has been extremely upset ever sense. Level 1 if you read this and could somehow help us out it would truely be a Christmas miracle.