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Going along with the current influx of rants posted here on NS, I would like to speak out about my disappointment with Saga. I placed an order on their site quite a while ago (October 19) and only today (November 13) received all of my stuff. I bought various hoodies, tees, and jackets for a total of $450. All of this new gear was for some of the guys I ride with as well as myself. It was almost a month before we got our stuff, leading to a huge disappointment when their website advertises that all items ship within 24-48 hours. Throughout this entire process I didn't receive a single email from the company as to why they were delayed. The only way to talk to an actual person is to call an iPhone number for support, and even then, the guy who answers really has no idea what's going on. On their instagram page they promised compensation to Canadian customers who received delays in their ordering, I however received no sort of compensation (unless you count a single lousy stickers). On their website they advertise that this year they've changed their shipping to Canada to:
Eliminate extra fees: No more Customs Duties or Taxes
Receive orders faster
Easily track orders
NONE OF THE ABOVE HAPPENED. I still had to pay Saga a 7% processing fee, it took almost 4 weeks to get my stuff, and I wasn't able to track my order whatsoever.
On the other hand, I bougt a virtika jacket during their special pre season ordering deals, scored a fantastic 20K waterproof jacket for $200 and got a whole bunch of free goodies (stickers, beanie, balaclava, bandana, posters). I also got free shipping to Canada and didn't have to pay a 7% processing fee to Canada like Saga makes you do. My Virtika stuff also arrived 4 days after ordering it!
It seems Saga doesn't really care about their customers and believes their customers will just fall into buying their clothing because lots of people on Newschoolers thinks it's awesome.
Saga really screwed it up this time and I was much happier with my experience with Virtika (The guys who pour chocolate milk on girls tits). In the future I would be happy to purchase more goods from Virtika, they're a fantastic company who's being creative in their marketing while still keeping the customers pleased.
