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October, 2024

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So i work at a ski shop....

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Jon_Taffer
Posts: 1374 - Karma: 5,383
so i work at a ski shop and this guy asks me a question about armada skis:
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i thought the el dorado was a shaun wite pro model?
Sep 10 2013 7:10PM
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fredyferl
Posts: 2943 - Karma: 14,828
Respond by this: Sorry the el dorado doesn't exist neither does Henick Harluats
Sep 10 2013 7:29PM
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PositiveSpin
Posts: 113 - Karma: 690
Skies are blue.
Sep 10 2013 8:18PM
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dangerdad
Posts: 2228 - Karma: 317
Horcruxez.

Sep 10 2013 8:40PM
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Maximumsushi
Posts: 7837 - Karma: 3,351
Just say "Yup, we got that."
Sep 10 2013 8:42PM
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Handy_helper
Posts: 63 - Karma: 332
How old is the kid?
Sep 10 2013 9:08PM
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DaneKirk
Posts: 366 - Karma: 2,056
he might be looking for this
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Sep 11 2013 1:54AM
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Iraq_Lobster
Posts: 1866 - Karma: 4,904
i say we kill him tonight
Sep 11 2013 9:14AM
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TylerMacDonald
Posts: 251 - Karma: 162
Most employers would fire you if they seen this. Just a heads up.
Sep 11 2013 9:46AM
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Mr.Sloth
Posts: 5091 - Karma: 13,469
Why? He withheld the name of the shop, the customer, and himself. No harm no foul
Sep 11 2013 9:53AM
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Mids
Posts: 406 - Karma: 1,283
Just say "Do you mean the movie? because no we don't have that" Or just correct him and say el rey.
Sep 11 2013 9:59AM
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MLJ
Posts: 1849 - Karma: 3,649
Al Dente?
Sep 11 2013 11:23AM
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snowpocalypse
Posts: 1036 - Karma: 3,525
Yep! As a shop manager for over 10 years, if a new guy ( one shift ) was asked a question and did not answer it correctly or at least ask someone who has the knowledge in the shop, said employee would not make it to the second shift. The correct way to handle this would have been to say..
" we will have x,y and z ski from Armada, Chances are you are referring to the El Ray. It is a great ski. They should be coming into the shop on this date and we would love to have you stop in and check out the whole line."
I don't want to bash you because you sound like a good guy. Love to ski and have a passion for the sport. I will say that who ever trained you needs to put in more work. Remember your general customer is not a NS'er or even a dedicated skier. Most just want to go and have fun. If they confuse a name or model so be it your job it to educate not make fun of. Good luck and have fun.
Sep 11 2013 12:06PM
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rudeboy
Posts: 270 - Karma: 375
no offence but i would hate to work for you dude, dont fire people thats not cool big boss
Sep 11 2013 12:15PM
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andycorndog
Posts: 46 - Karma: 417
i would not want to work for you
Sep 11 2013 12:19PM
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theblackrod
Posts: 2162 - Karma: 575
Really? The man is trying to run a successful business, not be a friend to his employees. And if he's been doing it for 10+ years, he probably has a pretty good idea how things should be done.
Sep 11 2013 12:19PM
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lands11
Posts: 1818 - Karma: 1,677
Are you serious? This man clearly knows what he is doing. Firing people is all part of business.
Sep 11 2013 12:26PM
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rudeboy
Posts: 270 - Karma: 375
A good store manager doesn't fire someone after one shift due to something as trivial as this. I've worked retail for 11+ years. It's just my opinion though.

Sep 11 2013 12:26PM
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snowpocalypse
Posts: 1036 - Karma: 3,525
That's cool I probably wouldn't hire you. I have a great working relationship with all the employees. It is built out of respect. I hired them because I respect the knowledge and the passion for the sport they bring to the table. They respect me because I treat them fair and expect a professionalism out of our shop. We are successful because we teach, encourage and promote the sport we all love. Ski shops are fun and laid back, but it is still a business and must be treated like one. Sorry if people want to goof off all day and make fun of the lesser educated customer, that does not fly in my shop. We treat every person that walks into the shop with the same respect I demand out of everybody.
Sep 11 2013 12:34PM
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Casey
Posts: 7847 - Karma: 24,309
Yeah no shit he said he wasn't around when they were ordered so he would ask next chance he got. What's wrong with that?
Sep 11 2013 12:35PM
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howlongcanausern
Posts: 4982 - Karma: 1,737
yeah, its no wonder you haven't made it out of retail after 10+ years. keep on truckin.
Sep 11 2013 12:36PM
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CKpolicy
Posts: 2587 - Karma: 2,463
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Sep 11 2013 12:38PM
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snowpocalypse
Posts: 1036 - Karma: 3,525
I'm not saying I would fire him for this offence I am saying he needs more training before I would even put him on the floor with customers. If I saw something on this site or over heard someone making fun of a customer THAT would get you fired in a heart beat. Thant being said my employees are told this their first day on the job so they know the consequences of such actions.
Sep 11 2013 12:40PM
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rudeboy
Posts: 270 - Karma: 375
dude chill the fuck out, the kid wasn't making fun of the customer he was most probably trying to figure out which skis he was referring to, re-read the OP, I think you're making a huge assumption here bro. Way to encourage....
Sep 11 2013 12:41PM
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Huck_Norris
Posts: 11487 - Karma: 18,627
Well if he hadn't told him how to respond to customer inquiries on social media outlets, that would be more on the trainer/manager IMO. At least the kid tried, y'know? I'd be more along the lines of "Actually that was very subpar but let's learn from that- here, let me show you how to properly respond"...

Nahmean?
Sep 11 2013 12:46PM
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rudeboy
Posts: 270 - Karma: 375
ok cool, thanks for clearing that up. Have a good winter. :)
Sep 11 2013 12:46PM
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snowpocalypse
Posts: 1036 - Karma: 3,525
Your'e right I did reread and it was in the state of question. I take back the assumption he was making fun of the customer. That being said, I would hope one of my employees would ask someone in the shop rather than an internet forums. See a good manager can even accept responsibility when they are wrong. My bad OP no disrespect.
Sep 11 2013 12:49PM
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-SnowSnoli-
Posts: 756 - Karma: 1,703
Can't believe people would actually question SVmikes ethics....

Ski shop retail is not normal retail... Most customers are n00bs... and do rely on a knowledgeable staff member to help them choose products.

Our boss makes us read up on every brand we work with.. (luckily im a gear nerd so do this anyway).

So ya, I think his response was reasonable.

As for OP... Maybe should of asked your boss if you didn't know the answer before posting on NS.
Sep 11 2013 12:51PM
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CaptainObvious.
Posts: 5712 - Karma: 20,638
This thread

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Sep 11 2013 12:58PM
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Petey.
Posts: 5736 - Karma: 4,885
1. You say your goal is to educate people with an interest in our sport. Then you say if a guy who has worked one shift is unable to answer a question correctly, he gets fired? How about you try "educating" said employee first.

2. This particular situation voids the concept of asking someone in the shop, as it appears OP was getting messaged on Facebook (although I suppose he could have been in the shop at the time).

Regardless, you should respect the fact that the new guy - rather than providing potentially false information - admitted to not knowing, as he had only just started working there. He asked about which skis the buyer was interested in, and even offered to look into it personally. Yeah, he was poking fun at the guy by posting a screenshot online, but he didn't release any names, locations, etc.

If you run a successful shop, then great. Stick to what you're doing. I'm simply pointing out your logical fallacies. OP did nothing wrong.


Sep 11 2013 1:06PM
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snowpocalypse
Posts: 1036 - Karma: 3,525
Educate yourself, in my last post I acknowledged that I miss spoke on OP making fun of the customer. That is what I took issue with, not his lack of knowledge. If an employee does not know the product that is MY fault as a manager. If he is rude, condescending and unhelpful, that is his or her problem. I am not saying this is the issue here. Again I misspoke in regards to the OP.
I find it funny that I read so many treads about how the guys at the local shop are ass holes or rude and such. This is the crap I am trying to stop. Every person walking trough the door is a potential sale. I don't give a shit if you are driving a Bentley or a Bike. Tall T or tie every customer deserves a knowledgeable, respectful shopping experience.
Sep 11 2013 1:26PM
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errrka
Posts: 2261 - Karma: 6,058
I can't....
Sep 11 2013 1:58PM
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JuliusJ
Posts: 3778 - Karma: 2,106
SVmike sounds like he knows exactly whats up and the mentality every salesman and manager should have. I would work for you!
Sep 11 2013 2:27PM
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first_rodeo
Posts: 2385 - Karma: 7,781

Loss of possible REVENUE of like $500

+ Lack of respect and losing the place money.

You're in the wrong

Sep 11 2013 2:38PM
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Gr0mo
Posts: 707 - Karma: 3,663
jeez everyone jumping down SVmikes throat.
Sep 11 2013 4:38PM
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BROLF
Posts: 1598 - Karma: 5,098
He said he didn't know because he wasn't there for the shipment. And that he would check for him. There is absolutely nothing "incorrect" about this answer.
Sep 11 2013 4:44PM
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Jon_Taffer
Posts: 1374 - Karma: 5,383
Holy shit. Ok just to clarify everything is sorted out and he's buying a pair of al dentes. I'm actually good friends with this guy and just getting back for something he did to me earlier. No disrespect intended
Sep 11 2013 4:46PM
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snowpocalypse
Posts: 1036 - Karma: 3,525
No you were in the right, I miss read your original post and jumped to conclusions. You were not in the wrong at all. Most of this went on down a totally different road that had nothing to do with your question. Good luck at the shop.
Sep 11 2013 4:57PM
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3rik
Posts: 549 - Karma: 1,651
El Dorito..?

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Sep 11 2013 5:41PM
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UPSman
Posts: 109 - Karma: 27
tell the kid to come in before christmas.  Judging by his grammar the parents will be doing the shopping for him anyways. what an adddiot.  Also, pipe down Mr. Store Manager. Go tutor your employees not some NS'ers looking to tell a "good" joke.

Harluet ride's em all anyways.  The best answer to the kids question would be questions that make him nod his head yes.  Pshh, sales brah.  It's just money. 
Sep 11 2013 6:25PM
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*DUMBCAN*
Posts: 2447 - Karma: 5,628
You've saved the thread.
Sep 11 2013 6:41PM
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amo
Posts: 6709 - Karma: 1,248
disdisdis
Sep 11 2013 7:43PM
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P-HAGAR
Posts: 608 - Karma: 159
ughhhhh such a good movieeeeeee
Sep 11 2013 7:48PM
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40oz.
Posts: 1758 - Karma: 555
How can you even judge that with a 3 message transfer on facebook? Not to mention the best way to learn in sales in working on the floor and trying to aid a customer and then asking for adequate help if needed. You learn much quicker from mistakes you make this way.
Sep 11 2013 8:11PM
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JoshWong
Posts: 2823 - Karma: 20,539
this
Sep 11 2013 8:16PM
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mackbiddys
Posts: 23 - Karma: 17
why the hell is everyone arguing about who they would work for and why? i thought this was a thread about skis?
Sep 11 2013 10:12PM
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LSDTripGod
Posts: 184 - Karma: 201
El Gato?
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Sep 11 2013 11:22PM
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-WZ-
Posts: 3600 - Karma: 6,582
he tried to get the names right
Sep 12 2013 12:18AM
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closeyetfar11
Posts: 387 - Karma: 1,079

el Guapo?


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Sep 12 2013 12:41AM
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hemlockjibber8
Posts: 5977 - Karma: 3,543
how about the tard asking for a sale as soon as the shop opens? Really? How about you wait til spring to get a fucking sale. God, what a fucking asshole.
Sep 12 2013 1:24AM
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hemlockjibber8
Posts: 5977 - Karma: 3,543
We are supposed to be overreacting to things here, right?
Sep 12 2013 1:25AM
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