Damn man you are super lucky. I bought Armada AK poles and the clip that hold the two pieces that telescope snapped making turns in pow. I sent them back just before Christmas and got one set of replacements almost 3 months later.
When I would call they would just say over and over, "oh yeah well SIA is in 3 weeks so we are busy", "oh yeah SIA is going on, we are super busy", "Oh yeah, SIA was a few weeks ago so we have just been really busy"...
Glad they actually replaced them but man I certainly did not get any special treatment after paying full price for a faulty product. All my equipment is Armada which I love very much. But damn, I hope I never break one of their skis, my season will be pretty much over.
Glad you got the hook up, I really like the company.