Replying to Ordering from Armada

i ordered an armada hoodie from the armada canadian website
on feb 1st it was supposedly shipped and was supposed to arrive feb 7th it has almost been a week since it was supposed to comein and whenever i check the tracking order with fed ex it says the order has been initiated, i have contacted both fresh sports ltd (the store it was shipped from) and armada them selves and both stopped replying. what should i do? Has this happened to anyone else?