Replying to Having trouble getting jiberish

so i ordered an xl jiberish hatchman jacket through abstract mall and they sent me a 3xl instead. sent an email and they said they had already sent the replacement as well as a return box for the original.. 3 weeks later nothing, so i sent another email, and they said they would send it the next day... 3 weeks later and again still nothing. has anyone else had this problem? i like big outerwear, but 3xl is too big to even ski in.