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Sturteveants sucks!!!

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*Bird
Posts: 1895 - Karma: 316
Last year i bought head mojo bindings completely overpriced(sturtavants pricing). I have had so many problems with them. The dim keeps lowering every couple of hours. So i took my skis in today and the best they said they can do is send it in and it would take a month to get it back. i am surprised they cant at least give me a refund or a deal for buying another binding. U would think with all the over priced gear they r making good income? Anyways does any one else think this is a rip?
Dec 15 2009 11:52PM
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LivinOuttaBounZ
Posts: 949 - Karma: 382

REI = 100% satisfaction guarantee.

But honestly Sturts has always been good to me. Especially the Tacoma (old Puyallup) store. Maybe it's just you. Try bringing them a Christmas card.

Dec 16 2009 12:21AM
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thegoat
Posts: 518 - Karma: 11
so, they were completely over priced?

why did you buy them?

We don't make you buy them. And my money is that they were the same price backcountry and evo had them for. (I said had)

Then its Sturtevants fault that it takes a month to warranty something? Or would you have preferred that you were giving an unreasonable estimate of two weeks then having to wait. Sorry for the honesty.

No we can't give you a 'deal' on something from 'all the money' the store makes. Especially when you ask for it. Its not really the shops fault that your bindings were defects. And if you kept having problems with them why did you just now bring them in? You had all summer and fall?

People sit on their asses for three months and then complain when we cant give them a 2 day turn around since everyone else waited until it snowed as well.

Sorry, but I don't see what we did, other then not bending over backwards for you, to suck so much.

Dec 16 2009 12:30AM
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Leafman
Posts: 2178 - Karma: 251
so you work at sturts then? and are you bald by any chance?
Dec 16 2009 12:33AM
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thegoat
Posts: 518 - Karma: 11
not quite
Dec 16 2009 12:37AM
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Leafman
Posts: 2178 - Karma: 251
but do you work there with cobra commander?
Dec 16 2009 12:43AM
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thegoat
Posts: 518 - Karma: 11
he is there everyday I am.
Dec 16 2009 12:45AM
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Leafman
Posts: 2178 - Karma: 251
are you cobras alias or something?
Dec 16 2009 12:47AM
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Jamie_Baril
Posts: 2196 - Karma: 2,513

why would he be an alias....he's not a jackass on newschoolers. (sorry billy)

and plus, if you skied on the bindings all of last year and you had problems all year why didnt you go in earlier?

Dec 16 2009 12:53AM
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thegoat
Posts: 518 - Karma: 11
odds are good
Dec 16 2009 1:06AM
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Scott29~
Posts: 1448 - Karma: 62
Unpossible~
Dec 16 2009 1:14AM
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Leafman
Posts: 2178 - Karma: 251
Oh i see what you did
Dec 16 2009 1:41AM
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thegoat
Posts: 518 - Karma: 11
cookies don't hurt either.
Dec 16 2009 1:45AM
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Leafman
Posts: 2178 - Karma: 251
whats the old asian guys name who works there?
Dec 16 2009 1:46AM
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thegoat
Posts: 518 - Karma: 11
????

Gil is the only one who is not completely and utterly white.
Dec 16 2009 2:01AM
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Leafman
Posts: 2178 - Karma: 251
must be him then
Dec 16 2009 2:21AM
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laughdamon
Posts: 1133 - Karma: 10
Well there's Kenny down south - might be thinking of him.

to the OP:  You bought these bindings LAST YEAR.  You decided they malfunction LAST YEAR.  Guess when you should of warrantied them?
Dec 16 2009 2:44AM
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DangerToes
Posts: 1042 - Karma: 33
so question, in another thread, cobragoat said 160 for custom liners, and I was told 250 last weekend, so I was wondering if there was a special discount phrase I should have enacted?
Dec 16 2009 2:54AM
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thegoat
Posts: 518 - Karma: 11
160 should be footbeds.

or just say your tight on cash and would like to know if there are any older ones in the back.
Dec 16 2009 3:00AM
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rossta.
Posts: 455 - Karma: 247
yep.  after a mis-measurement and a couple faulty mount jobs on my bents, some real shiesty warranty maneuvers, over pricing / over charging of services and a general 'snotty' attitude towards anyone who comes in and actually knows what they're talking about when it comes to skiing...i've pretty much said fuck sturtevants.  they're only good at selling shit to old rich bellevueites who dont know anything about this 'new skiing tech'...and everyone who works there is usually a rich, snotty dbag who thinks hes the shit.  EXCEPT for Pat V, the old boot fitting dude, and the Asian dude from montana - hes chill as fuck, if he even still works there.

Other than that, its definitely worth the trek to Evo.  they keep it reaaaaal
Dec 16 2009 3:20AM
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thegoat
Posts: 518 - Karma: 11
pat quit.
if your talking about Martin, he loves to be known as the old bootfitting guy.
Tux is pretty cool.

I wish I was rich I might have eaten today if that was the case, and I have been sick as fuck so ya I guess I was snotty.
But I don't think I am the shit.



I know I am the shit.
Dec 16 2009 3:32AM
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AALT
Posts: 1775 - Karma: 60
I would have to agree, there are a lot of old women that could have ridden the short bus when they were in school, if they ever went to school. I got good service from a girl last time i went, but Evo is the best any day.
Dec 16 2009 8:55AM
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Jooky
Posts: 1239 - Karma: 37
Haters Haters, when are you going to realize its a business with a key demographic that is not dirtbags like us. I don't think sturts is gonna hurt if you go to evo, so go for it. Bottom line, I've never had an issue in there, they're mounting my S3s right now, getting me my boots back by Friday so I can ride saturday and were really helpful. So what if they cater to the "don't know about gear" set, thats the point of a store with equipment experts. I walked in there, pulled the S3s off the rack, said I need these mounted, and off we went. Yes, the industry is evolving, and stores are popping up that cater to the 'newschool' movement, however, when they've had the staying power that Sturts has, then you can talk about them in the same conversation. No hate here, I love all the local shops: Sturts, Evo, Seattle Ski, Alpine Hut, they're great and have done nothing but stoke the vibe...but you can always find better prices on the web.

You waited a year to go after warranty? I'm surprised they still sent them in, but theGoat is right, its not sturtevants job to warranty the equipment. You should have just sent them into Head's warranty department. Also, its the beginning of ski season, of course its gonna take a while to get anything processed.

Editorial on REI, yeah, they have guarantees, but their selection is lacking.
Dec 16 2009 11:10AM
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skibum193
Posts: 3737 - Karma: 33
go to seattle ski in shoreline /end thread. brian and trent know whats up
Dec 16 2009 1:52PM
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Deletedtoday
Posts: 4060 - Karma: 398
win. except they can flake out sometimes
Dec 16 2009 2:40PM
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Scott29~
Posts: 1448 - Karma: 62
More than anything the best thing you can do in choosing a shop is find knowledgeable people you like in a particular shop. Some employees are usually better than others. If I wanted my skis mounted I know chris shalbot at evo would do a great job. Everyone's best friend thegoat at sturts is a great boot fitter I hear, and is pretty good guy. Proski is a smaller shop and the employees have a lot of touring/bc know-how. Those are just examples. Point is, good and bad everywhere you go~
Dec 16 2009 3:04PM
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=nick=
Posts: 10471 - Karma: 2,182
exactly. and to people saying "they arent in it to serve the younger demographic" is bull, a legit shop will be able to satisfy all its customers regardless of their age or ski style/ability
Dec 17 2009 1:04AM
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Jooky
Posts: 1239 - Karma: 37
Nobody said they don't serve our demographic, if anything, I said I don't have any problems with it. What I said was they have a KEY demographic that they are trying to serve. I'd say if anything, they've moved further to ours with their outerwear selection and ski selection. I don't see a lot of rich guys buying Bent chetlers or Armada or Armada outerwear....
Dec 17 2009 10:54AM
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NOSNOWJUSTICE
Posts: 1176 - Karma: 83
Very true. They've moved a lot from their $900 Spyder jackets to the $250 Aramda stuff. Good improvement. ;D   They're probably actually making more from that than from the $900 stuff. haha
Dec 17 2009 8:18PM
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enick
Posts: 2468 - Karma: 26
truf
Dec 17 2009 8:27PM
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*stew
Posts: 488 - Karma: 124
i havnt had any problems with them. i got some boots there and took them in a week or so later to martin(boot fitter guy) to get them punched out and worked on a little and he did it all for free. good customer service but they are a little pricey, but all ski stuff is.
Dec 19 2009 6:39PM
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Literature
Posts: 13673 - Karma: 3,085
My experience with the Tacoma (used to be Puyallup) Sturts has been nothing but positive. Super fast shop work, friendly service, and knowledgeable staff. Kenny, the head tech, is probably the best I've ever seen.
Dec 20 2009 1:31AM
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zerospinskier
Posts: 4867 - Karma: 350
If you would have bought them from Backcountry.com, you could return them now for a full, no questions asked refund.... Now you see why you should buy from Backcountry.
Dec 21 2009 3:11PM
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psychkub
Posts: 1788 - Karma: 16
I didn't buy my boots nor did I buy the intutition liners that went in my boots, but when I went there some sarcastic husky (as in fat) dude helped me out. Aside from his annoying sense of humor, they were pretty helpful. The asian dude was pretty nice though.
Dec 21 2009 4:33PM
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thegoat
Posts: 518 - Karma: 11
they stopped doing that...

fun fact
Dec 22 2009 12:44AM
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NOSNOWJUSTICE
Posts: 1176 - Karma: 83
For real? Still says they do it for me...
Dec 22 2009 1:05AM
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thegoat
Posts: 518 - Karma: 11
for 30 days. (this started some time this fall) so purchases before hand still have the lifetime deal.
Dec 22 2009 1:15AM
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zerospinskier
Posts: 4867 - Karma: 350
No, they still do it. This fall they started to only give 30 days on items bought through the Steep and Cheap type sites.
Dec 22 2009 1:49AM
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snocompton
Posts: 2014 - Karma: 268
Go talk to Eric or Colin at sturts and they'll set you up right.  Both know their shit extremely well and actually know what they're doing when it comes to selling skis/bindings/boots/boards and even tennis rackets. 


People are bound to have shitty expereiences no matter where they go.  The real question to the op is why didnt you take care of your problem at the end of last season?  Why wait till now?
Dec 22 2009 2:44PM
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Blake.W
Posts: 194 - Karma: 90
evo fixes everything
Dec 22 2009 7:39PM
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thegoat
Posts: 518 - Karma: 11
like the two extra holes they drilled in my skis and never told me about...
I find them 2 years latter when I take the bindings off, really stoked tho find that the skis are worth less then I thought they were. It does not bother me that they messed up on the mount, mistakes happen, but at least be honest about it and don't try and cover your tracks.
Dec 23 2009 12:41AM
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WONTON
Posts: 6951 - Karma: 55
eric johnson? eric is a good guy. He'll definitely help you out
Dec 23 2009 12:11PM
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powderdrunkie
Posts: 2034 - Karma: 976

bring them beer. they will fight for you

Dec 24 2009 12:50AM
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A.Matyjaszek
Posts: 74 - Karma: 76
It depends who you talk to there.
Dec 31 2009 1:19AM
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dylanflint
Posts: 824 - Karma: 44
Next time go to Gerks
Dec 31 2009 8:24PM
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LivinOuttaBounZ
Posts: 949 - Karma: 382
Kenny is the ski-tech ninja! Chad A. is the best bootfitter I've ever met, other then myself, and a select few dinosaurs still lurking among us. Store frontman Keith Rollins is the face of Crystal Mountain, head of their freeride team, and a long time judge of the SilverKing Freeride Challenge. If I wasn't in the industry then Tacoma Sturts would be my shop for sure!
Jan 5 2010 10:02PM
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Balto
Posts: 25985 - Karma: 4,404
i like evo
Jan 5 2010 10:32PM
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LivinOuttaBounZ
Posts: 949 - Karma: 382
Kenny the Ninja
Jan 6 2010 1:54AM
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