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Saga outerwear- not great service

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JStrathern
Posts: 8747 - Karma: 1,536
ok so i ordered a saga tee on july 19th. after about 2 weeks had passed, it sill hadnt arrived. i emailed them, just to check on the status of the order. no answer. the third week passed and it still didnt come, so i emailed them again, and no answer. its now been a month since i ordered and it still hasnt come. whats going on? theyve been updating their site and everything so its not like they arent around... they dont respond to any of my emails. i just want my shirt to come at this point, and i know this happened to people last year with their outerwear. does anyone know whats going on, or is this happening to anyone else?
Aug 16 2009 9:00PM
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EastCoast315
Posts: 3136 - Karma: 137
Shit man, I dont know whats up, but thats good to know. Unless it gets cleared up and theyve got a damn good excuse for it, Ill remember this
Aug 16 2009 9:04PM
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JStrathern
Posts: 8747 - Karma: 1,536
yea ive always been stoked on Saga, theyre a sick company i just dont know whats going on.
Aug 16 2009 9:06PM
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skijunkiedtm
Posts: 9229 - Karma: 61
i hate threads like these.

i ordered my shirt and immediately got a active tracking number as it shipped the very next day. it then showed up the next week at my door step.

thanks SAGA!
Aug 16 2009 9:06PM
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JStrathern
Posts: 8747 - Karma: 1,536
cool!

ive never gotten a tracking number from saga so im not sure why they gave you one. and i clearly said im not hating on saga, i just want my shit its been a month.
Aug 16 2009 9:08PM
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skijunkiedtm
Posts: 9229 - Karma: 61
message them on here and they will get back to you.

i just hate these threads cause they give good company's bad reps when it could all be an honest mistake.
Aug 16 2009 9:16PM
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JStrathern
Posts: 8747 - Karma: 1,536
i know im not trying to give them a bad rep, ive always had great service before. im sure its just a mistake but of course it needs to be fixed sometime soon
Aug 16 2009 9:20PM
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jibjunkie
Posts: 3807 - Karma: 191
frankly if i was you i would be expecting a major hookup to make up for the mishap just have patience you never know what will happen
Aug 16 2009 9:21PM
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EastCoast315
Posts: 3136 - Karma: 137
That could very well be the case.
Most ski/snowboard clothing companies are run by real bros that know how to hook a rider up
Aug 16 2009 9:24PM
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JStrathern
Posts: 8747 - Karma: 1,536
yea you never know maybe something good will come out of it.  for anyone reading this, im NOT trying to give saga a bad name. theyre a sick company and rarely make mistakes like this. i'll just keep being patient and see what happens.
Aug 16 2009 9:25PM
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-dva-
Posts: 1530 - Karma: 23
haha same. they event sent me two stickers when i was only expecting one! and a handwritten note saying thanks for the support. saga is a winner in my book. i'm sure it was just an honest mistake
Aug 16 2009 9:40PM
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JStrathern
Posts: 8747 - Karma: 1,536
 
Aug 16 2009 9:43PM
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InfernoHits
Posts: 4755 - Karma: 192
there are better ways to find a solution than to post shit on forums that thousands of retarded impressionable kids will read.


Aug 16 2009 9:49PM
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Snowgoner
Posts: 5047 - Karma: 964
Chill dude.
Aug 16 2009 9:51PM
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TheJerz
Posts: 549 - Karma: 67
my experience with them was .. to be honest terrible.
pants ripped first day riding, so they said theyd fix/replace, took two weeks to email me back with address
then after that around two weeks once they were shipped , they gave me no notification, had to call to figure out what was up, took around 6 weeks total maybe more to get my pants there and back.
but they did gimme like 3 stickers cool i guess
Aug 16 2009 9:59PM
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Cant-Er
Posts: 1314 - Karma: 2,244
i have had nothing but awesome experiences with saga... i own three outerwear pieces and love them all.

have you tried calling??? that is how i communicated with them and they were either quick to answer or quick to respond to my calls.

so yes nothing but great experiences dealing with saga and would definitely recommend. i've dealt with a bunch of companies from working at a shop and saga was one of the most pleasant to deal with for sure.
Aug 16 2009 10:08PM
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Aaaron.
Posts: 11817 - Karma: 903
too many "honest mistakes"
=
bad rep.
Aug 16 2009 11:11PM
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Triple_Strum
Posts: 6384 - Karma: 953

#1 most important facet of a merchandise company is customer satisfaction.  I don't care how much a company is run by "bros" or chill guys or what kind of product they make, not answering e-mails is like the little kid who doesn't come out of the closet when his parents are angrily calling for him.  The first time he e-mailed Saga should have responded quickly with a "I'm sorry about the delay, we will check on that and get your T-shirt out ASAP or refund you".  Ignoring e-mails just isn't professional, even if they aren't doing it on purpose. 

However, I think a thread should be taken with a grain of salt.  Don't assume one person's experience is the norm for a company.  But it does seem from a few stories that they need to higher some administrative help.

Aug 16 2009 11:18PM
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DR.SHRED
Posts: 2134 - Karma: 503
feel the same way
Aug 16 2009 11:23PM
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TheClap.
Posts: 21665 - Karma: 4,144
SAGA. is a real shitty company and have a shit load of call outs
Aug 16 2009 11:23PM
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mtsteez03
Posts: 748 - Karma: 122
^ thats bs ive never had a single problem with them at all, this thread is wack
Aug 16 2009 11:31PM
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*stew
Posts: 488 - Karma: 124
saga never responds to emails so dont even waste your time
Aug 16 2009 11:40PM
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Codfish.
Posts: 529 - Karma: 22
i think its odd that when Getboards or some other online source has problems with responding and shipping all the sudden there a terrible company and everyone says don't buy from them, but i've seen just as many problems with Saga responding to e mails and fixing problems and it gets called an 'honest mistake' by some? whats the deal.
Aug 17 2009 12:53AM
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Funnel
Posts: 7816 - Karma: 1,533
Fairly poor customer service.  Called multiple times, never got a call back, contacted them on here and finally got a good reply.  If I was not on NS, I would have been royally fucked though.  Before you expand, fix the service, then expand.
Aug 17 2009 1:02AM
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Z_rob
Posts: 3076 - Karma: 152
i just bought a shirt from them this week.
shit
Aug 17 2009 1:06AM
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Contender
Posts: 3318 - Karma: 233
i bought a palm heat and i got it with a poster (kinda its black and white) and a diecut in a week + 1 day.  I live in canada btw.
Aug 17 2009 1:16AM
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Ryanvdonk
Posts: 12811 - Karma: 1,971
where have you been? they've had three seasons of outerwear and the earliest theyve ever gotten it out is mid january after promissing early november...for 3 seasons in a row? come on now, i know they're trendy and have some decent looking product, but its pretty well established that they are not reliable.
Aug 17 2009 1:23AM
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VT_scratch
Posts: 8786 - Karma: 6,254
...
nice icon.
Aug 17 2009 1:35AM
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cobra_commander
Posts: 16909 - Karma: 4,687
ya because good companies don't respond to emails and neglect to ship out orders. The rest of the world calls it theft, but on newschoolers.com it makes you a good company.
Aug 17 2009 1:35AM
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Bren-Ten
Posts: 1187 - Karma: 24
hahahahhah!

and saga is dope. never had an issue with em
Aug 17 2009 1:39AM
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thelizards
Posts: 4042 - Karma: 43
What happened to me.
I really hope a company like Saga doesn't fuck up again this winter and ship everything out 2 months late/ not respond to customers e-mails. When they post on their website "Thanks for all the support/sticking with us" and all that stuff it just kinda makes me mad that they have messed up so many times, and saying 'thanks for sticking with Saga" or whatever they're saying makes up for it( I hope they don't think that).  I'm just really curious as to how they will handle this fall(hoodie hype?)/winter.
Aug 17 2009 1:58AM
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skibikeclambake
Posts: 2346 - Karma: 27
im surprised saga hasnt responded in this thread yet
Aug 17 2009 2:03AM
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B-runge
Posts: 16558 - Karma: 361
old news......
Aug 17 2009 2:06AM
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dan09uk
Posts: 215 - Karma: 108
i orderd a tee and some stickers got to me in the UK within 2 weeks, im going to get some pants from them too.
Aug 17 2009 8:27AM
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JStrathern
Posts: 8747 - Karma: 1,536
saga saw this thread and emailed me. it was just a mistake, they accidentally sold out of that shirt. so im picking a new shirt and theyre mailing it today.
Aug 17 2009 9:40AM
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EastCoast315
Posts: 3136 - Karma: 137
Oh, good for you man. Any hook ups?
Aug 17 2009 9:45AM
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JStrathern
Posts: 8747 - Karma: 1,536
they said theyd fill my package with stickers and stuff so i guess thats pretty sick
Aug 17 2009 10:15AM
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skibikeclambake
Posts: 2346 - Karma: 27

Its cool that they did that, but the people at Saga need to sack up and face the fact that their service has been sub par to many people.

I think its time for them to issue a statement that addresses these issues.

Aug 17 2009 11:08AM
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pmw
Posts: 5760 - Karma: 831

im not saying they are bad, but ot great either. good companies should not have this many "honest mistakes". its simply unnaceptable. customers deserve good customer support, and for their product to be shipped timely. i agree, they make very cool, unique stuff, but they seem a little flakey to me

Aug 17 2009 11:21AM
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cobra_commander
Posts: 16909 - Karma: 4,687
I find it funny that they respond to a thread on networking website before they see a handful of emails in their inbox.
Aug 17 2009 2:16PM
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Caveman.
Posts: 9067 - Karma: 330
.
Aug 17 2009 6:12PM
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Aaaron.
Posts: 11817 - Karma: 903
.

they didn't respond to my comments in their thread, PMs, or Emails. 
Aug 17 2009 6:34PM
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skijunkiedtm
Posts: 9229 - Karma: 61
saga just called me to make sure i received my package cause they got one back in the mail and couldnt read the address. to me that sounds like good service if they are taking the inititive.
Aug 26 2009 4:57PM
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kzrstf
Posts: 2778 - Karma: 695
my bad experience was with EC headwear. not hating, just, dissapointed.
I ordered a blue cap from their site in april. two weeks later, i received it, and they had send a brown cap.
Its a common mistake i guess. i pm mattyb. after a week i got a reply saying

Sorry about the mistake, what is you address and I'll get another one out to you ASAP.

sadly, a month passed and i never received it. i pm'd mattyb again, and he replied

I will attempt again to ship you the item. I am sorry for the confusion, and I will send a pair of shades as well. Sorry man.

this is two month old, and i still havent got my cap. i just gave up. i'm wearing the brown one and i'm happy, just dissapointed

Aug 26 2009 5:16PM
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skijunkiedtm
Posts: 9229 - Karma: 61
i ordered 2 shirts and stickers from them. it didnt come and matty told me i was just shit outa luck. not buying from him again.
Aug 26 2009 5:18PM
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noelo12
Posts: 105 - Karma: 11
I ordered some gloves from them and after waiting for like a month I emailed him and he said they were out of stock. I got my money back but it was frustrating. Im not hating on EC though I think they are a dope company and we should support them.
Aug 26 2009 5:19PM
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InitialG
Posts: 1505 - Karma: 14
They never answered emails or phone calls back when I had a preorder for one of the suits that were delayed forever. Sounds like they haven't gotten any better.
Aug 26 2009 5:33PM
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H8CH
Posts: 2709 - Karma: 218

I'm all over Saga.... they rock my world - i've heard of some small shipping probs before with slow stuff etc - but i'd just chill.... it'll all get sorted, they're super cool folk who won't be out to do you a dis-service....  it'll all be right soon....

Give them a call.....  Email's don't always get read.....

Aug 26 2009 5:37PM
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Oreos
Posts: 1207 - Karma: 38
i love the designs but wish they didn't make them in such stupid sizes. personally i don't subscribe to the tall t biz and just want a normal medium t-shirt but there's no way i'm gunna get that from saga. sigh.
Aug 26 2009 5:41PM
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TomTeller
Posts: 277 - Karma: 153
then why the fuck is your avatar all about saga. rofl
Aug 26 2009 5:55PM
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*Johnny
Posts: 403 - Karma: 19
I got the same problem as you in the past 3 weeks... but I've e-mailed them a bunch of time and I got a answer and they ship my package the next day and one week later, I got it on the mail...

so PM Saga. here on NS and e-mail them a couple of time!!

but this is bad to heard some things like that... I don't know if i'm gonna take some 09/10 pants due to their poor customers service..
Aug 27 2009 12:36AM
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