Replying to Armada warrenty

alright so my friend has last years ar5's and the edge started coming out (starting at the tails of the ski and workin its way up until it was completely gone) so he ask our local rep what how he could get them fixed and the guy reply "nothing as soon as you hit a rail the warrenty void". if neone knows if this is bullshit or not tell me, cuz the warrenty says they wont fix damage caused by rails, but sense the problem started at the tails this obviously wasnt caused by rails