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Offical GoPro problems, questions, answers thread

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FerrisBueller
Posts: 8280 - Karma: 5,173
Hello everyone, i have recently realized that there are to many GoPro threads lately as so many people have been purchasing them. I would like to clean up gear talk and ski gabber with this thread.

This thread is here for everyone to post any questions about their camera. You can post concerns or problems here too, and i am sure at some point your question will be answered by myself or another GoPro expert. you may also post a 'Found GoPro Mammoth' type of thing in here though a thread itself may be helpful to the person looking for it rather than feeding through this thread.

Ill start out with some basics and FAQ's for people:

if you have any of the following questions below visit here: http://www.goprocamera.com/FAQ_HD.php
  1. What kind of batteries does the camera use?
  2. How long will the batteries last?
  3. Does the camera have built-in memory?
  4. What size and type of memory card does the camera take?
  5. How much recording time do you get?
  6. What is the picture resolution?
  7. What is the video resolution?
  8. What is the video format?
  9. Is there zoom?
  10. What is the maximum water depth to which you can take the cameras?
  11. Is the camera compatible with Windows? Or Mac?
  12. Are the cameras all the same for each kit?
  13. How can I purchase the HD HERO backpack or HD wrist housing accessories?
  14. How can I purchase the USB wall or car charge adapter?
  15. Where can I find the firmware update for the HD HERO camera to add the UP/UPd options to the settings menu?
  16. Can I get a live video output from the camera?
  17. Can I record in the standard PAL 25/50 fps rates?
  18. Can I power the HD HERO camera through an external power source?
  19. What is the rubber plug included in the small bag of accessories for?
  20. Can the camera be used for diving?
  21. What are the minimum computer system requirements to be able to handle full 1080p or 720 60fps video files?
  22. I use a PC, what programs can be used to view and edit the videos?
Here is another helpful link to basic questions: http://www.goprocamera.com/contact


So to conclude, just post personal questions and things in his thread and they will get answered i hope. Thanks!

Jan 2 2011 4:03PM
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db21
Posts: 597 - Karma: 61
hey everyone hope someone can help me. today i was filming with my gopro at 720p, 60fps and when i got home i imported the files into imovie and then those files to final cut express (whenever i try to import into final cut directly it never works). problem is, when i play back the clips quite a large part is missing from the end of the clip and it misses the tricks i actually want to get. help me please!
Jan 8 2011 8:06PM
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Tablespoon
Posts: 923 - Karma: 14
Ok, just a quick tip, even though I dont own a gopro yet.

If you are going to ski trees with it, make a damn leash for it. I have heard so many people loosing it because a branch knocked it out of the mount.
Jan 8 2011 8:32PM
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hjb
Posts: 742 - Karma: 40
My mate's GoPro came off his helmet the other night, we spent quite a while searching through 10-15cm of chop. It's still MIA. The culprit was a Bern in matte white.
Jan 9 2011 8:30AM
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I_Am_Mod
Posts: 13214 - Karma: 3,753
it's not only the surface type that conclusive for the mount,
you must also make sure that all grease is removed off the surface before applying the mount at room-temperature, and make sure the mount makes optimal contact (ie use the curved mount and look around a bit to find a spot where the mount has optimal surface contact !)

i used a drop of whitespirit thinner to clean a small square on my helmet, it also removed the clear shiny varnish on that part, but at least i was sure i got a sturdy mounting spot!

so far i've been slapped by treebranches, fallen on my head on airbags and went tumbling in the pow and its still going strong !
Jan 9 2011 9:14AM
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Mules
Posts: 595 - Karma: 97
is it possible to remove monts and have them still work
Jan 9 2011 11:20AM
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B-runge
Posts: 16558 - Karma: 360
fuck yeah
Jan 9 2011 8:15PM
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KillaSeason
Posts: 3495 - Karma: 1,773
hey everyone, I accidently broke the curved mount off my helmet, so who wants to sell me one?!
Jan 9 2011 8:22PM
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broto
Posts: 9039 - Karma: 25,659
if i want the highest quality exporting, should i go with h.264 AVC, MOV, AVI, WMV, or what?
Jan 9 2011 8:40PM
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iThinkiSki
Posts: 106 - Karma: 16
Bro, one just buy the GoPro without the batteries, buy the new one with the lithium battery.
Jan 9 2011 9:00PM
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TOK
Posts: 2928 - Karma: 2,540
My gopro 1080 arrived friday and i immediatley began shooting test footage. However, there seems to be some sort of defect with the lens.

Untitled from max murtha on Vimeo.



notice that to the left of the direct center of the video playback is a constant black circle. It is hard to see over dark objects but you can clearly see it against the white tablecloth. I seriously doubt that it is some sort of smudge due to the perfect circle appearance. However, I still cleaned the lens with a microfiber cloth a number of times. Any thoughts? should I ask for a return? I know that it's not extremely significant but it's brand new..

Oh yeah, i'm shooting on the default 960p
Jan 9 2011 9:01PM
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TOK
Posts: 2928 - Karma: 2,540
the new embed thing is wack

Untitled from max murtha on Vimeo.

Jan 9 2011 9:02PM
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FerrisBueller
Posts: 8280 - Karma: 5,173
h.264 with .mov
Jan 10 2011 12:35AM
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FerrisBueller
Posts: 8280 - Karma: 5,173
no
Jan 10 2011 12:40AM
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FerrisBueller
Posts: 8280 - Karma: 5,173
have you checked to see if you have enough disc space on your computer?
Jan 10 2011 12:40AM
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db21
Posts: 597 - Karma: 61
i have. and theres tonnes of space. gopro emailed me back and told me that the files are not compatible with final cut but i figured out that if you just save the files on your computer you can import them to final cut and it works fine
Jan 11 2011 7:29PM
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alexat955
Posts: 2732 - Karma: 112
That might be why theres a problem... I bet they know what they're talking about. Use streamclip, it's free and easy
Jan 11 2011 8:07PM
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ButteredToast.
Posts: 6459 - Karma: 2,570
1) take films class in high school with a half a million dollars in extremely expensive film equipment
2) become champ at FCP
3) yay
Jan 11 2011 8:14PM
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T.DUDE
Posts: 1681 - Karma: 129
i'm doing this right now.
really helps
Jan 11 2011 8:16PM
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B-runge
Posts: 16558 - Karma: 360
we dont have that shit
Jan 11 2011 8:57PM
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Will.T
Posts: 3453 - Karma: 1,279
is it normal of when i put my gopro on the computer and see the video on my computer, directly on the document.... the video lagg x 100000000000000000!?
Jan 11 2011 9:14PM
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alexat955
Posts: 2732 - Karma: 112
Yeah, it's because watching it over USB is really slow. Copy all the files over to you computer and it should be fine
Jan 11 2011 9:16PM
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Will.T
Posts: 3453 - Karma: 1,279
ok, thanks k+
Jan 11 2011 9:20PM
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gnarles.
Posts: 2587 - Karma: 130
when i watched the vid i didnt see this black circle
Jan 12 2011 1:24AM
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Lemuel
Posts: 14477 - Karma: 10,515
You have to upload the 60 fps into iphoto first then transfer it into imovie. Imovie won't take the files, it took me a year to figure this out. It's the biggest pain in the ass and it takes forever, but it's the only way to upload that type of footage.
Jan 12 2011 8:30AM
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MCNUGGETS
Posts: 699 - Karma: 85
Threads
Jan 12 2011 8:39AM
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connory998
Posts: 1197 - Karma: 34
http://www.eyeofmine.com/gopro/hd/firmware/hdhero-firmware-cheatsheet.jpg

if you have the new firmware, print off a copy of that and put it in the bag you keep your gopro in so that you can see what all of the settings are and how to change them.
Jan 12 2011 11:12AM
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Simenaa
Posts: 13 - Karma: 40
Yesterday i was going to make a test edit with my gopro. So i made a 2 min edit with some magic bullet looks in vegas and it took 2 HOURS to render it. Do i need to to something special to make it use shorter time to render?

Don't know were to post and didn't want do make a new thread, but i hope someone can help me here.
Jan 12 2011 2:20PM
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broto
Posts: 9039 - Karma: 25,659
not that long....
Jan 12 2011 3:05PM
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Simenaa
Posts: 13 - Karma: 40
it took 2 hours, but i didn't have the time to wait
Jan 12 2011 3:33PM
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TOK
Posts: 2928 - Karma: 2,540
If you send in your gopro to be fixed, how long will it take to get it back?
Jan 13 2011 10:51AM
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FerrisBueller
Posts: 8280 - Karma: 5,173
im guessing 1-2 weeks, but thts a guess, probably depends in the problem
Jan 20 2011 7:53PM
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dirttech
Posts: 1 - Karma: 10
Hi, just got my gopro but when i insert the memory card, its doesnt show 3 zero instead its showing 3 dash. i format the card and try several other card, that i have but its still showing 3 dash. im using kingston class 4 16gb by the way. anyone knows the solution to this?
Feb 10 2011 5:16AM
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andrew95
Posts: 2090 - Karma: 124
i dont use it but it does help... it just stops the quick release from rattling in the mount
Feb 10 2011 12:01PM
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Drew.C
Posts: 1757 - Karma: 39
Sometimes my GoPro will say it has full battery and then it will randomly shut off and say no battery. This is usually after a full nights charging as well. I read somewhere that "hidden" files may be causing this but i can't seem to find that website anymore. If anyone knows a possible solution it would be greatly appreciated.

thanks,
Drew
Mar 25 2011 10:22PM
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hjb
Posts: 742 - Karma: 40
Does anyone else's GoPro battery go flat when you haven't used it in a while? I fully charged mine, left it in my backpack for a week, went to use it and the battery lasted maybe 5 mins...
Apr 3 2011 9:49AM
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DOSE.
Posts: 1671 - Karma: 82
i've never had this happen to this degree. but my gopro does lose a substantial amount of battery if left in a cold place.
Apr 3 2011 11:22AM
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I_Am_Mod
Posts: 13214 - Karma: 3,753
i just broke the closure on my gopro, luckily it happened while changing batteries, also got quite lucky it happened during a contest sponsored by gopro so i immediately got a new one :)
too bad i didn't get it free, that'd have been sick !
Apr 3 2011 12:08PM
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